Privacy Policy

America's Home Experts ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website americashomeexperts.com, use our services, watch our television show, listen to our podcast, or interact with us in any way.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Submit inquiries or requests for contractor referrals
• Contact us for expert advice
• Subscribe to our newsletter or podcast
• Register for an account on our website
• Apply to become a featured contractor
• Participate in surveys, contests, or promotions
• Contact us via email, phone, or contact forms

This information may include:

• Name, email address, phone number
• Mailing address and zip code
• Project details and service needs
• Business information (for contractors)
• Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activities, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and links clicked
• Referring website addresses
• Date and time of your visit

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of our site.

2. How We Use Your Information

We use the information we collect to:

• Connect you with contractors: Match homeowners with pre-screened, vetted professionals in our network
• Provide services: Respond to inquiries, deliver expert advice, and facilitate communication between homeowners and contractors
• Improve our platform: Analyze usage patterns to enhance website functionality and user experience
• Send communications: Deliver newsletters, updates, promotional materials, and information about our TV show and podcast (with your consent)
• Verify contractor credentials: Conduct background checks and vetting processes for professionals seeking our Seal of Approval
• Create content: Feature projects, contractors, and homeowners in our television show, podcast, and marketing materials (with explicit consent)
• Comply with legal obligations: Meet regulatory requirements and respond to legal processes
• Prevent fraud: Protect against unauthorized access, misuse, and security threats

3. How We Share Your Information

3.1 With Contractors

When you request a contractor referral or submit a service inquiry, we share your contact information and project details with relevant pre-screened contractors in our network. These contractors may contact you directly to provide quotes and discuss your project.

3.2 With Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, and providing services to you, including:

• Website hosting and maintenance providers
• Email marketing platforms
• Analytics and data analysis services
• Payment processors
• Background check and verification services

These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information.

3.3 For Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you agree to be featured on our television show or in marketing materials.

3.5 For Legal Purposes

We may disclose your information if required by law or in response to valid legal requests, including to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate potential violations of our terms of service
• Prevent fraud or security threats

4. Your Privacy Rights and Choices

4.1 Access and Update Your Information

You have the right to access, correct, or update your personal information. Contact us at the information provided below to request changes to your data.

4.2 Opt-Out of Marketing Communications

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or services.

4.3 Cookie Preferences

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

4.4 Do Not Track Signals

Some browsers include a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals.

4.5 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect and how we use it
• Request deletion of your personal information
• Opt-out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites, including contractor websites, social media platforms, and other resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us